Privacy Policy

OneDishMealCo (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have — including in the context of our use of the WhatsApp Business Platform.

1. Who we are

OneDishMealCo is a single-dish home-style meal service operating from Bangalore, India. For privacy questions, contact us at privacy@onedishmealco.com. You can also reach our grievance officer at the same address.

2. Information we collect

We collect only what we need to take your order and serve you well:

• Contact details — name, WhatsApp number, email (optional), delivery address.
• Order details — items ordered, quantity, special instructions, payment status.
• Communications — messages you send us on WhatsApp, email, or phone.
• Consent records — when you opted in (date, channel, consent type) and when you opted out.
• Basic site analytics — anonymized page views and referring source. We do not use third-party advertising trackers.

3. How we use your information

• To accept, prepare, and deliver your orders.
• To send transactional WhatsApp messages — order confirmation, delivery ETA, payment receipts. These are sent only after you have explicitly opted in.
• To send optional marketing WhatsApp messages (such as a daily “today's dish” nudge) — only if you opted in to marketing specifically, and never more than once per day.
• To respond to support, feedback, and grievance requests.
• To meet our legal, tax, and accounting obligations under Indian law.

4. WhatsApp Business Platform

We use the WhatsApp Business Platform (provided by Meta Platforms, Inc.) to communicate with customers. When you message us or opt in to receive WhatsApp messages from us:

• Your WhatsApp phone number and message content are processed by Meta under the WhatsApp Business Messaging Policy and Meta's privacy policy.
• We only send messages that fall within the categories you opted in to (transactional or marketing).
• You can opt out at any time by replying STOP on WhatsApp, or by emailing privacy@onedishmealco.com. We process opt-outs within 24 hours.
• We will not message you outside the 24-hour customer-service window unless we are using a pre-approved WhatsApp template that matches the consent category you provided.
• We do not sell, rent, or share your WhatsApp number with advertisers or unrelated third parties.

5. Sharing your information

We share data only with service providers who help us operate, and only for that purpose:

• Payment processor — to accept payments (we never store full card numbers).
• Delivery partners — your name, phone, address, and order, only for the duration of the delivery.
• WhatsApp Business Solution Provider (BSP) — to send and receive WhatsApp messages on our behalf.
• Authorities — when legally required (court order, regulatory request).

6. Data retention

We retain order and contact data for as long as we have an active customer relationship, plus the period required for tax and accounting records under Indian law (typically 7 years for invoices). Consent records are retained for as long as the consent is active, plus 2 years after withdrawal as proof of compliance.

7. Your rights

Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you can:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Withdraw consent or unsubscribe from marketing messages.
• Request deletion, subject to our legal retention obligations above.
• Lodge a grievance with our grievance officer.

To exercise any of these, email privacy@onedishmealco.com. We respond within 30 days.

8. Security

We protect data with industry-standard measures: encryption in transit, access controls, and limited internal access on a need-to-know basis. No system is perfectly secure — if we ever discover a breach affecting your data, we will notify you and the relevant authority as required by law.

9. Children

Our service is not directed at children under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, please contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent change. For significant changes, we will notify active customers via WhatsApp or email.

11. Contact

OneDishMealCo Pvt. Ltd.
12, Ground Floor, Indira Nagar 100ft Road, Bangalore — 560038, India
Email: privacy@onedishmealco.com